Sun | Dec 16, 2018

NCB regrets inconvenience

Published:Tuesday | July 10, 2018 | 12:00 AM

THE EDITOR, Sir:

We write in response to a letter to the editor published in this newspaper on Thursday, June 28, 2018. The letter was captioned 'NCB must apologise'.

On Monday, June 25, 2018, we experienced downtime and the inability of ABMs and POS machines to do normal transactions for a little over two hours. NCB regrets and sincerely apologises to Zukie Jarrett and all our valued customers for any inconvenience experienced related to this downtime.

We notified customers via social media and we will be exploring additional channels for notification to ensure our customers are adequately briefed on any future occurrences. We are aware of the recent issues and have since remedied same, restoring the level of service to which our customers are entitled.

We again express our deepest apology and look forward to continuing to effectively serving our customers. We are extremely grateful for your business and we humbly ask for the opportunity to continue to serve you as we work towards building a bank platform that is faster, simpler, safer and more delightful to interact with over the next few months.

If you are still experiencing challenges from the recent system disruptions, please email us at CEM@jncb.com or send us a message via Facebook.

NCB Jamaica Limited